The ThoughtIP Help Desk is ThoughtBridge’s outsourced SharePoint support service that goes beyond the capabilities of Platinum Support. Service on the Help Desk is currently available from 7am to 7pm EST, 5 days a week. The Help Desk is structured in an incident and service level agreement fashion to provide the highest level of quality service to clients that truly depend on SharePoint to run their business. The ThoughtIP Help Desk also offers a Knowledge Base which allows users to learn from each other’s mistakes and resolve problems that occur frequently without having to request outside help. This feature can help save your company time and money.